Veterinary Receptionist | Camberwell Vet Clinic As an inspired member of the Petstock Group, allows us to offer you, your family & pets generous benefits, such as product & services discounts, free access to health, financial & wellbeing support services along with a plethora of e-training, whilst still retaining the feel of working in a small family-owned business. A day in the life… You will first point of contact for all incoming calls to book appointments, provide informative animal care advice where appropriate, screen or take messages for other Team Members as appropriate Determine patients requiring urgent treatment & assign emergency appointments as required Assist to monitor & coach others on safe workplace procedures Determine & prepare all client/patient required information & coordinate the completion of required client forms prior to each consult Coordinate the billing, payment, check-out & rebooking of outgoing clients & patients Prepare the reception area for opening. Prepare client appointment files for the day Monitor email inbox and action as required Participate in return to work plans, as required General business administration where required Clean and tidy Ensure the hospital frontage, front reception area and office equipment are clean, organised and presentable at all times Administration and handling of the appointment schedule and ensure it stays up to date What we need… Experience in a customer service or reception role Intermediate Microsoft Office level Can communicate effectively with a calm and friendly manner Demonstrates compassion & empathy, with strong emotional reslience Works well in a team and independently, with ability to build and matain strong working & client relationships Loves to problem solve Takes pride in their work attention to detail high level organization skills exceptional written and verbal communication skills Attach a cover letter (half to one page) detailing why you want to work at Camberwell Vet clinic If this sounds like you and you thrive working in a fast-paced environment and have the flexibility to adapt to whatever the day may hold, we would love to hear from you! Apply online today!
